Terms of Service

Last updated 23 July 2026

The short version: you send us your paperwork by WhatsApp, we draft it in your format, you approve it, we send and file it. You stay in charge of your business and anything that needs your signature. Pay monthly, cancel any time. If we're late or wrong, that month is free.

1. Who we are

PaperSorted provides a paperwork service for tradespeople in the UK. You can reach us on WhatsApp or by phone on +44 7404 945629. We're registered with the Information Commissioner's Office (ICO), registration ZC204119.

2. What the service is

You send us job details by WhatsApp — voice note, photo or text. We draft your quotes, invoices, payment chasers and customer emails in your format, using the rates and terms you give us. A human checks every figure before you see it. Once you approve a document, we send it (from your email address if you've set that up with us, or back to you to forward) and file a copy in your document folder.

Documents received before 3pm on a working day go out the same day. Documents received after 3pm go out the next working day at the latest.

3. What the service is not

We don't produce or sign electrical certificates (EICR, EIC, minor works) or anything else that needs a qualified person's signature. That stays with you.
We don't do bookkeeping, tax returns or accountancy. Your accountant keeps that.
We don't chase debts beyond drafting chaser messages — you decide if and when they go.
We're not a party to your contracts with your customers. Documents we draft are sent in your name and form part of your agreement with your customer, not ours.

4. Your side of the deal

Give us accurate rates, terms, VAT/CIS status and job details — our drafts are only as good as what you send.
Review and approve documents before they go to a customer. Your approval is your confirmation that the document says what you want it to say.
Only send us information you're allowed to share with us (see our Privacy Notice for how we look after it).

5. The guarantee

If we send a document late (outside the turnaround in section 2) or with an error we introduced — a figure, rate or detail different from what you gave us or approved — that month's fee is free. Tell us within 14 days of the document being sent and we'll credit or refund the month.

6. Price and payment

Your first month is charged at the founding rate shown when you sign up. After that, you pay the monthly rate agreed with you at sign-up.
Founding clients keep their agreed monthly rate for as long as they stay subscribed, even if our standard prices rise.
There are no contracts, minimum terms, per-document fees or usage credits.
Payment is monthly in advance. If a payment fails and isn't fixed within 7 days, we may pause the service until it is.

7. Cancelling

Cancel any time by messaging us on WhatsApp. You won't be charged again after you cancel, and the service runs to the end of the month you've paid for. Your document folder is yours — we'll hand it over and delete our copies, as described in the Privacy Notice.

8. Sending from your email

If you choose to let us send documents from your email address, you grant that through your email provider's own delegation feature. We never ask for or hold your password, and you can revoke the access yourself at any time. If you'd rather not, we send finished documents back to you on WhatsApp and you forward them.

9. Liability

We carry professional indemnity insurance and we stand behind the guarantee in section 5. Beyond that, our total liability to you for any claim connected with the service is limited to the fees you've paid us in the three months before the claim arose. We're not liable for losses caused by inaccurate information you gave us, by documents you approved, or by events outside our reasonable control. Nothing in these terms excludes liability that can't be excluded under UK law, including for fraud or for death or personal injury caused by negligence.

10. Changes to these terms

If we change these terms in a way that matters, we'll message you at least 14 days before the change takes effect. If you don't like the change, you can cancel before it starts.

11. The legal bits

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If any part of these terms turns out to be unenforceable, the rest still applies.